Privacy Policy
We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.
We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation paths, timing and duration of visits, click patterns, interaction methods, and device information. This information is collected through automated logging systems, cookies, and analytics tools and may include time spent on specific gardening guides, preferred content categories, and interaction with interactive garden planning tools. The source of this data is our analytics software and website monitoring systems. We process this information for several important purposes, including improving website performance, enhancing user experience, optimizing content delivery, and analyzing user behavior patterns, which enables us to refine our gardening resources, customize content delivery, and enhance site navigation. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes name, email address, username, password hash, account preferences, communication settings, and subscription status. This information is collected through registration forms, account updates, and user preferences and may include newsletter preferences, garden zone settings, and plant tracking lists. The source of this data is direct user input during account creation and management. We process this information for account administration, service delivery, communication management, and personalization purposes, which enables us to provide tailored gardening advice, maintain secure access, and deliver relevant content. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes gardening experience level, garden size, preferred plants, climate zone, soil type, and gardening goals. This information is collected through profile questionnaires, preference settings, and interactive tools and may include garden layout plans, plant wishlists, and growing condition specifications. The source of this data is user-provided information and system-generated recommendations. We process this information for personalizing content, providing targeted advice, matching garden solutions, and improving service relevance, which enables us to deliver customized gardening recommendations, relevant product suggestions, and specialized content. The legal basis for this processing is our legitimate interests in providing personalized services and improving user experience.
You have the right to access your personal data, which means you can request and receive a comprehensive copy of all personal information we hold about you. This includes the ability to verify data accuracy, review processing purposes, and confirm data categories in our possession. To exercise this right, you can submit a written request through our dedicated data access portal or contact our privacy team at [email protected]. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.
You have the right to rectification, which means you can request corrections or updates to any inaccurate or incomplete personal data we maintain about you. This includes the ability to modify account details, update profile information, and correct any outdated data. To exercise this right, you can use our account settings interface or submit a correction request through our support system. We will process your request within 15 days and may require current account credentials, specific data corrections requested, and supporting documentation to verify your identity.
You have the right to erasure, also known as the right to be forgotten, which means you can request the deletion of your personal data from our systems when there is no compelling reason for continued processing. This includes the ability to delete your account, remove profile information, and withdraw processing consent. To exercise this right, you can initiate a deletion request through our account management system or contact our privacy team directly. We will complete the erasure within 30 days and may require account password, written confirmation of deletion request, and identity verification to verify your identity.
You have the right to restrict processing, which means you can limit how we use your personal data while still retaining it. This includes the ability to pause processing activities, temporarily suspend data usage, and limit data processing scope. To exercise this right, you can adjust your privacy settings or submit a processing restriction request through our privacy portal. We will implement restrictions within 7 days and may require account verification, specific restriction parameters, and processing activity identification to verify your identity.
You have the right to data portability, which means you can receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller. This includes the ability to download your data, transfer information to other services, and maintain data continuity. To exercise this right, you can use our data export tool or submit a portability request through our support system. We will provide your data within 30 days and may require account authentication, destination service details, and format preferences to verify your identity.Data Processing and Security
At TerraGardenHome.com, we process several categories of data to provide you with our gardening and sustainable living services:
We process Service Data which includes account registration details, profile information, and service preferences. This processing involves automated data collection and manual review, enabling us to customize your gardening experience and provide personalized recommendations. For example, in the context of gardening, this includes tracking your preferred plant types, growing zones, and garden layout preferences. The legal basis for this processing is legitimate interest and contract fulfillment, specifically to deliver tailored gardening advice and maintain your account settings.
We process Technical Data which includes device information, IP addresses, browser details, and usage patterns. This processing involves automated logging and analysis, enabling us to optimize website performance and user experience. For example, in the context of gardening, this includes adapting plant care schedules to your local weather conditions based on your location data. The legal basis for this processing is legitimate interest, specifically to ensure proper website functionality and security.
We process Communication Data which includes email correspondence, chat messages, and support tickets. This processing involves message storage and analysis, enabling us to provide effective customer support and maintain communication records. For example, in the context of gardening, this includes preserving plant care advice discussions and garden planning consultations. The legal basis for this processing is legitimate interest and consent, specifically to address your inquiries and improve our services.
We process Transaction Data which includes purchase history, payment details, and shipping information. This processing involves secure payment processing and order management, enabling us to fulfill your orders and maintain accurate records. For example, in the context of gardening, this includes tracking orders for plants, tools, and garden supplies. The legal basis for this processing is contract fulfillment and legal obligation, specifically to complete transactions and comply with financial regulations.
We process Preference Data which includes saved items, browsing history, and content interactions. This processing involves behavior tracking and preference analysis, enabling us to personalize your experience and recommend relevant content. For example, in the context of gardening, this includes suggesting seasonal planting guides based on your previous interactions. The legal basis for this processing is legitimate interest and consent, specifically to enhance your user experience.
Security Measures
To protect your data, we implement comprehensive security measures:
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Privacy Shield certification, and Binding Corporate Rules. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by GDPR standards, ISO 27001 certification, and local data protection laws, ensuring compliance with international privacy regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: 2 years after account closure or last activity, to maintain service continuity and user preferences
Usage Data: 12 months from collection, for service improvement and analysis
Transaction Records: 7 years from transaction date, to comply with financial regulations
Communication History: 3 years from last interaction, for customer support and reference
Technical Logs: 6 months from creation, for security and performance monitoring
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy
Essential cookies serve fundamental functions for TerraGardenHome.com’s core operations. These cookies process authentication data, security tokens, and session information to enable basic website functionality. For example, they remember your plant hardiness zone selection and shopping cart contents while browsing our gardening supplies.
Our essential cookies specifically manage:
– User authentication for secure account access
– Security measures to protect your browsing experience
– Basic site operations including inventory management
– Session management for continuous browsing
– Technical stability across our plant databases
Functional cookies enhance your gardening experience by remembering your preferences. These cookies process customization data to enable personalized content delivery. They manage:
– Language preferences for international gardeners
– Region-specific content for local growing conditions
– User interface customization for your gardening needs
– Feature optimization for tools like our plant calculator
– Personalized settings for garden planning tools
Analytics cookies help us understand how gardeners use our site. They collect anonymized information about:
– Page interactions with our gardening guides
– Navigation patterns through plant categories
– Feature usage of garden planning tools
– Session duration on cultivation tutorials
– User preferences for content types
Performance cookies assess and improve our website operation by:
– Monitoring site speed during peak growing seasons
– Identifying technical issues in interactive features
– Optimizing content delivery of high-resolution plant images
– Analyzing user experience with garden planning tools
– Tracking system performance across devices
Cookie Management
You can control your cookie preferences through:
– Browser settings adjustment
– Our cookie consent management tool
– Privacy preferences center
– Account settings customization
GDPR Compliance
For EU residents, we ensure:
– Explicit consent mechanisms before cookie deployment
– Data minimization in tracking practices
– Purpose limitation for collected information
– Storage limitations on personal data
– Processing transparency in all operations
CCPA Compliance
California residents have additional rights:
– Right to know about personal information collected through cookies
– Right to delete personal data stored in cookies
– Right to opt-out of cookie-based tracking
– Right to non-discrimination when exercising privacy rights
– Right to access collected information through cookies
COPPA Compliance
Regarding users under 13:
– Age verification requirements before cookie deployment
– Parental consent procedures for data collection
– Limited data collection from young users
– Special protection measures for minor’s information
– Parental access rights to stored data
Updates and Changes
Our cookie policy maintenance includes:
– Regular review procedures of tracking practices
– User notifications of significant changes
– Consent renewal for material updates
– Clear change documentation
– Continuous compliance monitoring
Contact Information
For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for terragardenhome.com and covers all associated services within the gardening industry.